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What to do If Your Water Pipe Bursts

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burst Water Pipe? step by step guide.

Water might be one of nature’s most vital resources, but when it escapes where it shouldn’t, it can wreak havoc on your property. One of the most common causes of sudden water damage is a burst pipe—often due to ageing infrastructure or freezing and expanding water in colder months.

Like administering first aid before the paramedics arrive, there are a few important steps you can take immediately to minimise damage before a plumber gets there.

1. Turn Off the Water Supply (and Electricity)

The very first thing you should do is locate your water meter or isolation valve and turn off the mains. This stops more water from flooding into your property.

If water is near any electrical points, it’s also a good idea to turn off your electricity at the switchboard to reduce the risk of electrocution or fire.

2. Assess the Damage

Next, perform a quick visual check. If the burst pipe is inside your property boundary, the repair is typically your responsibility—so it’s time to call a plumber.

If the leak appears outside your boundary (e.g. on the street side of your water meter), it may fall under the water authority’s jurisdiction.

This small check can help you avoid unnecessary plumbing costs.

3. Document Everything

Before any clean-up begins, take clear photos of the burst pipe, surrounding damage, and any affected belongings. This documentation is crucial if you plan to make an insurance claim.

Don’t dispose of damaged items too quickly—you may need them as evidence for assessment.

4. Call in the Experts

Even a small leak can quickly turn into a major issue. That’s why it’s best to engage an emergency plumbing specialist, like Plumbing & Pipeline Solutions.

Our team uses modern techniques and technologies to diagnose the issue, repair it fast, and prevent it from happening again.

5. Contact Your Insurance Provider

If you’re covered for water damage, get in touch with your insurer as soon as possible. Provide your documentation and any reports from your plumber to support your claim.

This can help cover repair costs—and potentially replace any damaged belongings.

Final Thoughts

A burst pipe can feel overwhelming in the moment, but by acting quickly and following these steps, you can minimise the damage and reduce your repair costs.

If you’re ever unsure, remember: turn off the water, stay safe, document everything, and call the professionals.

Need emergency help? Contact the team at Plumbing & Pipeline Solutions—we’re here to help when you need it most.

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